The odds of receiving direct feedback from reporting an internal error are next to nil with most software manufacturers. You especially need to be more proactive when dealing with Nuance. Most of the KnowBrainer Speech Recognition Forum members tell us that the best approach is to call (407) 241-1822. Once you have made contact with a technician, you may be prompted to send in your Dragonlog but Nuance is typically pretty good at getting back to you when you have their attention. Note that when you call Nuance, you will be dealing with level I technical support which, for the most part, doesn't use DragonDictate. They simply look up answers in the Nuance Knowledgebase which you can probably handle about as well. However, once you have established a report, if level I support is unable to answer your question, simply ask to be bumped up to level II support. Nuance has 3 levels of technical support.
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