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Dragon for Mac Forums and Discussion » Dragon Dictate » Troubleshooting

Problems with Snow Leopard?

(19 posts)
  1. Ron in USA
    Member

    I am having problems I've never encountered before, and I suspect it must be Snow Leopard? Some words are misspelled, usually with final letters reversed. Sometimes, too, a punctuation mark will be placed before the final lette.r Exactly like that!

    Anybody else having such problems? I'm hoping thta (another example!) a patch or upgrade will fix thi.s Can anyone confirm that this is Snow Leopard? Anybody else having similar problems?

    Dictate has been flawless up to now. I'm anxious to fix this!! Thank you!!

    Posted 3 years ago #
  2. jayg
    Member

    We've been testing the release version of Mac OS X 10.6 Snow Leopard with MacSpeech Dictate 1.5, MacSpeech Dictate Medical and MacSpeech Dictate Legal. There is a Snow Leopard compatibility update being developed for each of these.

    Posted 3 years ago #
  3. Blair
    Member

    Ron,

    I have also noticed the problem where the last and second last letters are occasionally reversed on worsd (sic)

    Posted 3 years ago #
  4. PeterMiller
    Member

    Will we all be sent an e-mail notification, as soon as the OS 10.6 compatible version of MacSpeech Dictate is available for download? Or will we need to keep checking in here?

    Thanks
    (Finding that I cannot do without my dictation-taking Mac!)

    Posted 3 years ago #
  5. CTLTony
    Member

    It would also be helpful to have an ETA on an update. The update page is quite cryptic. Many of us need to plan our work. It is disappointing that this program broke under SL. It is more disappointing that we do not have more information about fixes or at least a timetable to expect an update.

    Posted 3 years ago #
  6. jayg
    Member

    The Update Center has instructions on how to make sure that updates arrive automatically:

    Check the box titled "Check for updates at startup" in the Profiles window, or check the box labeled "on startup: Check for Updates" in the Preferences. On launch, Dictate will automatically notify you of updates, with an option to download, when available.

    You can also update manually using "Check for Updates..." under the Dictate menu.

    I'm sorry I don't have an exact release date. We have tried to give an estimate: It would be "in coming weeks" as of the September 5th news that we confirmed issues with the release version of Mac OS X 10.6 (and also testing 10.6.1 since then).

    So, it will be shortly. Getting MacSpeech Dictate 1.5 working under Snow Leopard is a priority. Thanks for your patience.

    Posted 3 years ago #
  7. jayg
    Member

    The v1.5.5 Updates provide Snow Leopard compatibility for MacSpeech Dictate, MacSpeech Dictate Medical, MacSpeech Dictate Legal and MacSpeech Dictate International.

    Please note the directions above (or on the Update Center on making sure you get the update.

    Posted 3 years ago #
  8. Waalkman
    Member

    I am using Snow Leopard and has updated MacSpeech to 1.5.5. However, I am still having the problem that MacSpeech is rearranging the last couple of letters of many words. Example: wha,t

    Why is this continue to happen and am I the only one?

    Jeff

    Posted 3 years ago #
  9. fernst
    Member

    Same problem here. The re-arranging ("transposing") of letters -- mainly the two the end of a dictated phrase -- was the main problem many others and I had with Dictate under Snow Leopard. I am disappointed to report that the long-awaited update (v1.5.5) does NOT fix this problem. For me, this leaves Dictate still unusable under Snow Leopard. I would like to hear back from the developers.

    Posted 3 years ago #
  10. fernst
    Member

    Playing around with the idea that other software may cause the problem, it appears to me after a few experiments that QuicKeys may be part of the problem. I use version 4.0.4. Repeatedly quitting and restarting QuicKeys, I found that I could dictate a paragraph of text with no problem when QuicKeys was off, whereas character transposition did occur within the same paragraph of text whenever I had restarted it. Of course I realize that it is easy to fool yourself with such experiments of very limited statistical significance. Does anybody have the character transposition problem without using QuicKeys?

    Posted 3 years ago #
  11. MacDaddy
    Member

    fernst, I think you have hit upon the solution. It appears that any program that interferes with the typing process is the problem. For me, it was TextExpander. When it was active, I had the character transposition problem. When it was not active, no problem. It looks like QuicKeys presents the same problem.

    Posted 3 years ago #
  12. astrotsarina
    Member

    I was not having exactly the same problem, for me there were just missing last letters of words, even though they would appear correctly in the recognition window. Following the suggestion offernst above, I turned off Typinator and the problem disappeared. This is pretty frustrating, because I use that program all the time. I do not always dictate, because I often have to enter small amounts of text in fields on webpages, and it is actually more time-consuming to do that with dictation than not.

    Posted 3 years ago #
  13. Yakker
    Member

    For what it's worth, I've been using Typinator for quite a long time, in both Leopard and Snow Leopard, and have not had this difficulty. I wonder if there is a particular TextExpander or Typinator setting that might be at the root of the problem some people are seeing.

    I've had Snow Leopard installed for only a day and a half, but I've been using Dictate fairly intensively today with no difficulty. Sorry I don't have anything more definitive to offer, but I hope these comments might still be helpful to someone.

    Ray

    Posted 3 years ago #
  14. dloughn
    Member

    I installed the update this morning and I am still having the same problems as before the update. After I don't know how many deletions of profiles and reinstalls I wish to hell I had never bought this piece of unfinished software. The convenience of dictating is now far outweighed by the time wasted trying to make it work. If only they had a money back guarantee (and how wise of them not to) I would send this junk back to them in a flash. If you haven't bought this then I would wait at least a couple of versions more before investing the time and money. Caveat emptor

    Posted 3 years ago #
  15. MacDaddy
    Member

    dloughn, I think the issue is we are trying to put a square peg in round hole. A dictation program that relies on knowing the characters and words that have been typed in order to maintain accuracy is trumped when it comes to a program that is designed to expand text. Unless the dictation software is constantly updating keyboard strokes and changes made by other software programs, it will never stay in sync. It is not a bug in the dictation software. It is an inherent conflict between the two programs. While I think it is possible that a program like Dictate could continually monitor every character entered regardless of the source, it would slow down the operation of the program to the point where it would become useless. That's just my opinion. But, I think it's true.

    While not a perfect solution, one alternative is to use keystrokes you create in the commands section from within Dictate to automatically type text. I realize it will not automatically correct inverted characters within a word, etc. But, if you are using Dictate, you shouldn't have many misspelled words to begin with since Dictate uses a dictionary of known words along with any words you add to the dictionary.

    I guess my point is that this is not a "flaw" within Dictate. The too programs or program types may be mutually exclusive.

    Posted 3 years ago #
  16. MacDaddy
    Member

    As a secondary post, since Snow Leopard and the new 1.5.5 update, I have been using Dictate significantly more than previous. I am finding it to be incredibly accurate and fast. I had the problem others have reported with the flipping of the last two characters during dictation. But, it was totally related to the conflict between Text Expander and Dictate. Since I turned Text Expander off, I have not had any problems. I would imagine the same thing will hold true to others who are having this problem with QuickKeys and Typinator. one solution described in a few places throughout this forum has been to selectively turn these programs on and off using hotkeys. While not a perfect solution, it may be a workaround.

    Posted 3 years ago #
  17. fernst
    Member

    We used to have Dictate cooperate with QuicKeys etc. under Leopard. There should be no reason why this is not possible under Snow Leopard. I think it's time that we hear about this from the developesr (note that I am intentionally not correctign certain spelling errors in this pots ;-). Unto the problem gets fixde, which is hopefully soon, it would be great if we could share workarounds for the software in question. Regarding QuicKeys, the preferences allow to define a key combo for toggling triggers, i.e. switch off the short keys. However, even in this state the problem remains, apparently because QuicKeys is still interferign with the typing done by Dictate because it is waiting for the short key that switchse the triggers back on. Quitting and restartin QuicKeys whenever a shortcut is neede is not practical because the loading tiem is too logn. I would be grateful if anybody had an idea for a better workaroun. I have written about this to MacSpeech support . I will share whatevre I learn from them here.

    Posted 3 years ago #
  18. fernst
    Member

    Here is a suggestion for a temporary workaround for the character transpositions (and omissions) that occur when running Dictate simultaneously with QuicKeys:

    QuicKeys operates with three processes. The one that causes the problem has the name "QuicKeysUserEventHelper". Instead of quitting and restarting QuicKeys -- a time-consuming process if you have many commands -- it suffices to temporarily suspend QuicKeysUserEventHelper. This can be implemented as follows.

    In Dictate, go to Tools > Commands and define two new commands of type "Applescript." I called mine "Quick Stop" and "Quick Go".

    Here is the Applescript code for "Quick Stop":

    ------------------------------------------------------------

    property procName : "QuicKeysUserEventHelper"

    set cmd to "ps aux | grep '" & procName & "'"

    set procNo to word 2 of (do shell script cmd) as integer

    set cmd to "kill -STOP " & procNo

    try
    do shell script cmd
    end try
    ------------------------------------------------------------

    And here is the Applescript code for "Quick Go":

    ------------------------------------------------------------

    property procName : "QuicKeysUserEventHelper"

    set cmd to "ps aux | grep '" & procName & "'"

    set procNo to word 2 of (do shell script cmd) as integer

    set cmd to "kill -CONT " & procNo

    try
    do shell script cmd
    end try

    ------------------------------------------------------------

    To get visible feedback, I use Growl (http://growl.info/). If you have Growl installed, try the following scripts.

    For "Quick Stop":

    ------------------------------------------------------------

    property procName : "QuicKeysUserEventHelper"

    tell application "GrowlHelperApp"
    set allNotificationsList to {"QuicKeys suspended.", "Error suspending QuicKeys."}
    set the enabledNotificationsList to allNotificationsList
    register as application ¬
    "QuicKeys-STOP" all notifications allNotificationsList ¬
    default notifications enabledNotificationsList ¬
    icon of application "QuicKeys"
    end tell

    set cmd to "ps aux | grep '" & procName & "'"

    set procNo to word 2 of (do shell script cmd) as integer

    set cmd to "kill -STOP " & procNo

    try
    do shell script cmd
    tell application "GrowlHelperApp"
    notify with name ¬
    "QuicKeys suspended." title ¬
    "QuicKeys suspended." description ¬
    "Process QuicKeysUserEventHelper is stopped." application name "QuicKeys-STOP"
    end tell
    on error
    tell application "GrowlHelperApp"
    notify with name ¬
    "Error suspending QuicKeys." title ¬
    "Error suspending QuicKeys." description ¬
    "Error encountered when trying to stop process QuicKeysUserEventHelper." application name "QuicKeys-STOP"
    end tell
    end try

    For "Quick Go":

    ------------------------------------------------------------

    property procName : "QuicKeysUserEventHelper"

    tell application "GrowlHelperApp"
    set allNotificationsList to {"QuicKeys re-activated.", "Error re-activating QuicKeys."}
    set the enabledNotificationsList to allNotificationsList
    register as application ¬
    "QuicKeys-CONT" all notifications allNotificationsList ¬
    default notifications enabledNotificationsList ¬
    icon of application "QuicKeys"
    end tell

    set cmd to "ps aux | grep '" & procName & "'"

    set procNo to word 2 of (do shell script cmd) as integer

    set cmd to "kill -CONT " & procNo

    try
    do shell script cmd
    tell application "GrowlHelperApp"
    notify with name ¬
    "QuicKeys re-activated." title ¬
    "QuicKeys re-activated." description ¬
    "QuicKeysUserEventHelper is running." application name "QuicKeys-CONT"
    end tell
    on error
    tell application "GrowlHelperApp"
    notify with name ¬
    "Error re-activating QuicKeys." title ¬
    "Error re-activating QuicKeys." description ¬
    "Error encountered when trying to continue process QuicKeysUserEventHelper." application name "QuicKeys-STOP"
    end tell
    end try

    ------------------------------------------------------------

    Now, all you need to do is this:

    When you start dictating, suspend QuicKeys by saying "Quick Stop". To re-activate QuicKeys, say "Quick Go".

    Happy Dictating!

    Posted 3 years ago #
  19. Les57
    Member

    Hello fernst - - hope you are still available - -

    I have entered these scripts exactly, but I get the error message "Syntax error: expected end of line but found unknown token". In the script window "QuicKeysUserEventHelper" has a red underline. The scripts do not work. (OS 10.6.2, QuicKeys 4.0.7, Dictate 1.5.8)

    Now what? Thank you!

    Posted 3 years ago #

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