Having used the MacSpeech Dictate with a MacBook Pro for almost a year now, I then bought the latest 15 inch MacBook Pro and cross-graded to macSpeech Dictate Legal. The software has been working fine.
I always wanted to use a Plantronics Calisto, and, having sourced a local re-supplier, yesterday I went out and tried to pair a Plantronics Savi Go headset. It worked. I returned the demo set to the dealer and continued to use my own Plantronics USB microphone (that came with the initial MacSpeech Dictate 1.5) and MacSpeech Dictate Legal worked as usual.
Afterwards, when I turned on the MacBook Pro yesterday the software loaded, and I was prompted to upgrade to the latest upgrade (either 1.5.5 or 1.5.6, or both, I can't remember).
I did. That was it; the software hung. I noticed that when I press 'make active' the entire software hangs.
I have referred to the instruction manual and have gone through it with a fine toothcomb, including checking the sound and voice settings in the System preferences and ensuring that the headset is selected and properly turned on. Thinking that the Plantronics Savo Go headset could have caused the problem, I deleted the profile for it, and tried different headsets, I tried creating new profiles and even tried voice training with the Mac-designed iPhone Headset.
Nothing has worked since last night, and all through today. I then felt desperate enough to un-install and reinstall the entire software.
I have completely deleted all earlier profiles which had been recorded over a year (the earlier version was with MacSPeech Dictate).
Again the upgrade prompt came on, and I repeated the entire process and have another hang. Every other software for the Mac (safari, Mail, MS Word, Pages etc) works OK.
I tried uninstalling and reinstalling for the third time. Same problem. I now realise that the whole thing started seconds after the downloading the upgrad.
MacSpeech Dictate is such a lovely software. My legal work has been interrupted and this is a most inconvenient time for this to happen. I am absolutely not able to get past the launch stage. Every time I Force Quit after 30 minutes of waiting, and try again, nothing has happened.
I sent an email to Macspeech support. I would appreciate any assistance. Many thanks.